Q: What is OneBox and why use it?

OneBox is comGateway’s premium repacking service designed to help you save on international shipping costs—especially when shopping from multiple U.S. online stores. Our U.S. warehouse team removes unnecessary packaging (like shoe boxes or decorative gift boxes) and combines your items into a single, smaller box , reducing your shipment’s volumetric weight —without compromising item safety. 📦 Less wasted space = lower dimensional weight = more savings. How does OneBox help save on shipping cost? Items may arrive in oversized boxes with lots of air and unnecessary filler packaging material These inflated package sizes increase your volumetric weight (how shipping is charged) OneBox reduces that size—sometimes by up to 5 0% — by transferring and combining the contents of multiple packages (of your choosing) to a box of the lowest possible volumetric weight. No extra fees, no guessing: OneBox includes both consolidation and repack services in a single fee You don’t pay per package—we handle the whole shipment If your OneBox ends up costing more than the original weight, we’ll cap the charge at the original rate and refund the OneBox fee How much is the OneBox fee? OneBox is the easiest way to get one shipment, one box, and the lowest shipping cost possible.

Question 1

How may I make a customized purchase from a merchant?

Accepted Answer

Easy, simply input your request in the BuyForMe order form under 'Other Instructions'.

Question 2

Are there items I can’t purchase that are prohibited for international shipping?

Accepted Answer

Dangerous / Combustive Materials

Flammable Liquids- • perfumes • colognes • eau de toilette • fragrance sprays • nail polish & nail polish removers • toners • sanitizers • after shaves • essential oils & diffuser oils • alcoholic beverages • compressed gas cylinders • sprays • aerosol cans • hairsprays • shaving creams • hair mousse • treatments containing alcohol (Rogaine) • fuels • battery fluids • gasoline • lighters with lighter fuel • petroleum • gas torches	Oxidizing Substances & Organic Peroxides • bleach • paint thinners & removers • adhesive products (glue, silicone) • turpentine • fertilizers • weed killers • insecticides	Flammable Solids Lithium batteries unless they comply with the following packaging requirements; • contained in properly packaged equipment • batteries securely cushioned & packed to prevent short circuiting
ExportControlled Items (any product which can be used in military, chemical or biological weapons, missile technology, or nuclear proliferation) • handcuffs • leg cuffs • ankle cuffs • police-type batons • spraying & fogging systems	Firearms &Weapons / Firearms(or parts thereof) and associated equipment & offensive weapons • sharp items such as hunting knives and swords • imitation arms including toy guns, toy pistols, hand grenades • firecrackers and fireworks • cigarette lighters resembling weapons	Drugs • controlled chemicals including substances used for the manufacture of dangerous drugs or psychotropic substances • narcotic drugs • prescription drugs • unlicensed drugs
Valuables • antiques • art works • precious metals & stones • jewelry / luxury Watch • diamonds • gold & silver • currency • bullion	Others • pornographic materials • counterfeit/replica goods • magnetic material • radioactive material & waste • items requiring temperature-control/ perishable goods

You will be held responsible and liable for paying any related cost occurred should you choose to ship these items.

All shipments must comply with the import laws of the country of your shipment destination.

When in doubt, please contact our Customer Service team.

Question 3

What is OneBox and why use it?

Accepted Answer

OneBox is comGateway’s premium repacking service designed to help you save on international shipping costs—especially when shopping from multiple U.S. online stores.

Our U.S. warehouse team removes unnecessary packaging (like shoe boxes or decorative gift boxes) and combines your items into a single, smaller box, reducing your shipment’s volumetric weight—without compromising item safety.

📦 Less wasted space = lower dimensional weight = more savings.

How does OneBox help save on shipping cost?

Items may arrive in oversized boxes with lots of air and unnecessary filler packaging material

These inflated package sizes increase your volumetric weight (how shipping is charged)

OneBox reduces that size—sometimes by up to 50%— by transferring and combining the contents of multiple packages (of your choosing) to a box of the lowest possible volumetric weight.

No extra fees, no guessing:

OneBox includes both consolidation and repack services in a single fee

You don’t pay per package—we handle the whole shipment

If your OneBox ends up costing more than the original weight, we’ll cap the charge at the original rate and refund the OneBox fee

How much is the OneBox fee?

Clipboard Image.png

OneBox is the easiest way to get one shipment, one box, and the lowest shipping cost possible.

Question 4

How much does the Split Package Service cost?

Accepted Answer

Fee: US$2 per package

Business Members: Enjoy this service complimentary

Question 5

How do I use my U.S. address?

Accepted Answer

When making a purchase at a U.S. merchant website and prompted to fill in your Shipping Address, please ensure you enter your U.S. address correctly.

Your U.S. address is displayed in the top right corner of the website when you sign into your account.

Please be sure to include your Suite ID in your U.S. address. Your Suite ID is unique to your account and enables us to identify that your packages belong to your account when they arrive at our warehouse. Your Suite ID is included in your US address displayed under tab 1, prefixed by ‘c/o’.

Under the name field when filling in your shipping address, please also be sure to fill in the same name that you use for your comGateway account. We use both your Suite ID and your name to match your packages to your account.

Due to our large volume of packages and to enhance sorting and delivery performance, the United States Postal Service has provided us with our own ZIP code (97253). However, some online stores may not recognize this yet, so we encourage you to use the old ZIP code (97220); you may use 97253 but only if a store prevents you from using the other. Both zip codes are valid.

Additionally, some online stores require a ZIP+4 code. The first five digits indicate the destination post office or delivery area. Whereas, the last 4 digits represents a specific delivery route within that overall delivery area. If asked by the online store, please use the ZIP+4 code below:

97253-1777 (primary)

97220-1696

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