Q: What is OneBox and why use it?

OneBox is comGateway’s premium repacking service designed to help you save on international shipping costs—especially when shopping from multiple U.S. online stores. Our U.S. warehouse team removes unnecessary packaging (like shoe boxes or decorative gift boxes) and combines your items into a single, smaller box , reducing your shipment’s volumetric weight —without compromising item safety. 📦 Less wasted space = lower dimensional weight = more savings. How does OneBox help save on shipping cost? Items may arrive in oversized boxes with lots of air and unnecessary filler packaging material These inflated package sizes increase your volumetric weight (how shipping is charged) OneBox reduces that size—sometimes by up to 5 0% — by transferring and combining the contents of multiple packages (of your choosing) to a box of the lowest possible volumetric weight. No extra fees, no guessing: OneBox includes both consolidation and repack services in a single fee You don’t pay per package—we handle the whole shipment If your OneBox ends up costing more than the original weight, we’ll cap the charge at the original rate and refund the OneBox fee How much is the OneBox fee? OneBox is the easiest way to get one shipment, one box, and the lowest shipping cost possible.

Question 1

How do I shop and ship with comGateway?

Accepted Answer

Shopping with comGateway is easy, whether you’re buying directly from U.S. stores or need help placing your order.

🛍️ If the online store accepts your card:

Shop from any U.S. online store.

At checkout, enter your comGateway U.S. address as your shipping address.

Log into your comGateway account and let us know which packages you’re expecting.

When your packages arrive, you’ll get an email with:
Package weight
Date of receipt
Scanned invoice(s)
Repack status (if available)

Go to your dashboard to view your packages and manage shipping:
Store your items for up to 30 days
Consolidate or repack packages
Ship internationally at our discounted rates

💡 Even if the merchant ships overseas, comGateway is often cheaper—and gives you more control.

🛒 If the online store doesn’t accept your international payment method:

Use our BuyForMe service. Just tell us what you want to purchase, and we’ll buy it for you using our U.S. payment method.

📦 Summary: Your comGateway Shopping Flow

💬 Still not sure what path to take?

Check our FAQ on BuyForMe Service or Shipping from Your U.S. Address for more detail.

Question 2

Can I still use my CGW$ or HSG$?

Accepted Answer

Yes. They will be migrated to your Wallet and appear in your new account.

Question 3

What is OneBox and why use it?

Accepted Answer

OneBox is comGateway’s premium repacking service designed to help you save on international shipping costs—especially when shopping from multiple U.S. online stores.

Our U.S. warehouse team removes unnecessary packaging (like shoe boxes or decorative gift boxes) and combines your items into a single, smaller box, reducing your shipment’s volumetric weight—without compromising item safety.

📦 Less wasted space = lower dimensional weight = more savings.

How does OneBox help save on shipping cost?

Items may arrive in oversized boxes with lots of air and unnecessary filler packaging material

These inflated package sizes increase your volumetric weight (how shipping is charged)

OneBox reduces that size—sometimes by up to 50%— by transferring and combining the contents of multiple packages (of your choosing) to a box of the lowest possible volumetric weight.

No extra fees, no guessing:

OneBox includes both consolidation and repack services in a single fee

You don’t pay per package—we handle the whole shipment

If your OneBox ends up costing more than the original weight, we’ll cap the charge at the original rate and refund the OneBox fee

How much is the OneBox fee?

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OneBox is the easiest way to get one shipment, one box, and the lowest shipping cost possible.

Question 4

The online store I want to shop in does not ship outside the U.S. Is that what my U.S. Address is for?

Accepted Answer

Yes.

Visit How do I use my U.S. address?

Question 5

How do I ship my packages home?

Accepted Answer

Once your orders have arrived at your U.S. address and you’re ready to ship, just log in to your comGateway account:

Go to My Packages

Select the packages you want to ship

Choose your shipping method: Standard or Express

Complete your international shipping payment

Your items will be shipped via our trusted partners, DHL and FedEx, and delivered right to your doorstep.

Delivery Speed Options

⏱️ Delivery times are calculated from the next business day after payment is made

📦 comGateway manages the end-to-end process—our timeline starts when you ship, not when the courier picks it up.

Important Notes & Delivery Considerations

Some factors may affect delivery time:

Repacking: Adds 2–3 business days to your timeline

Public holidays: U.S. and destination holidays may cause delays

Remote areas: Add 3–5 extra days for off-route locations

Customs restrictions:
- China: Only eligible for Standard Shipping, delivery may take 8–15 days
- Russia: Private parcels are restricted; consignee must hold a business license

Shipping to Spain

Estimate Shipping Cost to Spain

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