Q: How are shipping fees calculated?

Shipping fees are based on: Shipping weight (volumetric or actual—whichever is greater) A flat base fee for the first 0.5kg A lower fee for every additional 0.5kg 🛍️ The more you consolidate, the more you save—since you only pay the base charge once per shipment.

Question 1

What is the Split Package Service?

Accepted Answer

The Split Package Service allows you to split items from a single incoming package into separate packages, giving you more flexibility in shipping, consolidation, or delivery options. The package must contain at least 2 items to be eligible for splitting.

Question 2

How are shipping fees calculated?

Accepted Answer

Shipping fees are based on:

Shipping weight (volumetric or actual—whichever is greater)
A flat base fee for the first 0.5kg
A lower fee for every additional 0.5kg

🛍️ The more you consolidate, the more you save—since you only pay the base charge once per shipment.

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Question 3

Can I return a package that I have already received? And do an international return?

Accepted Answer

Yes! You can return eligible items, whether you:

Purchased directly from a U.S. merchant, or

Ordered through our BuyForMe service

You can return items from your U.S. Address or from your home country, depending on the situation.

If your package is still at your U.S. Address, we can help you return it directly to the merchant from there—no need to ship it home to yourself first. Learn more here:

❌ Some items (like liquids, perishables, or restricted goods) may not be eligible for international returns. We’ll confirm this during the return request process.

If You Bought Directly from the Merchant

1.Check the merchant’s return policy

Before starting a return, check:

Is the item returnable?

How refunds are issued—store credit or original payment?

Is there a returns window (typically 15–60 days)?

Note: International shipping back to the merchant can take 7–10 business days.

2.Get the necessary documents from the merchant

A commercial invoice

A return label

An RMA number (return authorization), if required

⚠️ For some returns, the merchant won’t offer a prepaid label. That means you will be responsible for any domestic U.S. shipping costs in addition to the international return fee.

3.Email us

Let us know which item(s) you want to return. We’ll:

Review the merchant’s return policy

Send you a quote for international return shipping

Include a returns admin fee in the quote

4.Choose your return method: 2 options

Option A: Use comGateway’s courier:

We’ll arrange pickup from your location

Pay the quoted amount in your My Account > Payment Requests

You’ll need to print and attach the return label, commercial invoice, and any RMA provided

The delivery agent will provide a courier consignment note and tracking number

Option B: Use your own courier:

You’re free to manage the return on your own

Please inform us if you proceed independently

5.Refunds

After the merchant receives your item:

They will issue a refund based on their policy

comGateway does not manage refunds for direct purchases—you’ll need to liaise with the merchant directly.

If You Used BuyForMe for the order

1. Contact us

Email us with the item(s) you’d like to return. We’ll:

Review the merchant’s return terms

Send a quote for return shipping and the admin fee

2. Confirm your return

If you wish to proceed, we’ll send you:

A return label

A commercial invoice

An RMA number, if applicable

You’ll need to print and affix these documents to your package.

3. Pickup + Tracking

comGateway will arrange for the courier to pick up the return

The delivery agent will provide:
- A consignment note
- A tracking number

4.Refund processing

Once the merchant refunds us, we’ll transfer your refund to your original payment method

This will happen within 7 days, minus any applicable charges

Question 4

Can I use the BuyForMe service to purchase eBooks/e-gift cards from any merchant?

Accepted Answer

Unfortunately, no. We can’t buy digital goods like eBooks or e-gift cards—only physical items that can be shipped to your U.S. address.

💡 Rule of thumb: If it doesn’t go in a box, and can’t ship it. We probably can’t buy it.

Question 5

How do I track my shipment?

Accepted Answer

Once you’ve completed payment for international shipping, we’ll process your order and send your package out from your U.S. address.

You’ll receive a shipment confirmation email with:

A tracking link (also available in your account under Track)

An Airway Bill Number, which you can use to follow your shipment all the way to your doorstep

🔍 You can track your shipment’s status anytime from your comGateway account.

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