Q: When do I have to pay additional taxes and duties to the delivery agent?

Depending on your country’s customs regulations, you may be required to pay duties and taxes upon delivery. If so, your local courier (like DHL or FedEx) will collect the payment before or at the time of delivery. 💰 These charges are set by your country’s customs authority—not comGateway—and are separate from your shipping fee. To avoid surprises, check your country’s import rules or contact your local customs office for estimated duties.

Question 1

Lite, Basic, or Prime—what’s the difference?

Accepted Answer

Question 2

Why should I use comGateway to shop from U.S. online stores that already ship to my country?

Accepted Answer

Even if the store ships overseas, you could be paying too much. Here’s why shipping with comGateway can save you more:

🏷️ No U.S. Sales Tax – Your U.S. address is in Oregon, a sales tax-free state.
🧾 Use U.S. Discount Coupons at checkout.
📦 Consolidate packages from multiple stores to reduce international shipping costs.
✂️ Use repack services to save on shipping weight.
💸 Access lower international rates compared to most merchant shipping fees.
🕒 Free 7 to 30 day storage gives you time to wait for other orders to arrive.

Many merchants in the U.S. readily accept payments by credit cards with a non-U.S. billing address but

do not ship overseas
(eg, ralphlauren.com, carters.com, target.com, timberland.com, shopadidas.com)
deliver overseas but charge high international shipping costs/inflated exchange rates
(eg, bloomingdales.com, jcrew.com, overstock.com, wetseal.com, williamssonoma.com)

Question 3

China Export Restrictions

Accepted Answer

Shipping from your China Address

1. Value of the commodities

According to China export regulations, all personal shipments exported from Mainland China have to meet the following requirements:

Maximum Invoice Value	Ship to Hong Kong, Macau And Taiwan	Ship to Other Countries
For Undividable Single Item	No Value Limit	No Value Limit
For Multiple Items	RMB 800	RMB 1,000

2. Destination Duties and Taxes

User acknowledges and agrees that the services do not include customs or taxes (except where clearly stated) and that we are not a customs agent or broker.

We are solely responsible for the export and import of its packages and shipments.

The user is solely responsible for the payment of any and all customs, duties, tariffs, taxes, or other charges or fees of any nature relating to the shipment.

3. Unacceptable Shipment

User agrees that Products will be deemed unacceptable for Shipment if It is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), any applicable government department or other relevant organization e.g. China Export Controls

Restricted Good List:

All kinds of Alcohol-based or Flammable products (e.g. Hair Tonic, Hair Spray, perfumes, cologne, toners, sanitizers, etc)
Any external battery or power bank for smartphones or tablets devices
Any type of standalone batteries
Wireless earbuds - Wireless earbuds case contains LI Batt
Item with battery
Food
Health Supplement
All kind of liquids (lotion, cream, toothpaste, contact lens with liquid, etc)
Flammable items such as paint, perfume, nail polish Essential oils, diffuser oils, fragrance oil and perfume oil
Any unidentifiable material, substance or chemical.
Tobacco products
Petroleum products
Articles, publications of a pornographic or obscene nature
Alcohol products and beverages

• Please refer to FAQ for full list of items

Question 4

When do I have to pay additional taxes and duties to the delivery agent?

Accepted Answer

Depending on your country’s customs regulations, you may be required to pay duties and taxes upon delivery. If so, your local courier (like DHL or FedEx) will collect the payment before or at the time of delivery.

💰 These charges are set by your country’s customs authority—not comGateway—and are separate from your shipping fee.

To avoid surprises, check your country’s import rules or contact your local customs office for estimated duties.

Question 5

Where can I access information about U.S. Duties for imports?

Accepted Answer

Visit the official U.S. Customs and Border Protection site for more information on duty rates.

Shipping to Vietnam

Estimate Shipping Cost to Vietnam

$58.09

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