Shipping to Hong Kong

Restrictions / Prohibited / Duties & Taxes

Watch Out for These Surprise Charges When Shipping from the USA to Hong Kong Why Your USA Shopping Might Be Blocked at Hong Kong Customs 8 Essential Rules for Shipping Your USA Purchases to Hong Kong

Hong Kong offers tax-free entry for most US goods. However, e-cigarettes are strictly banned. Check our guide on safe shipping from the USA.

Estimate Shipping Cost to Hong Kong

Q: Can I still use my CGW$ or HSG$?

Yes. They will be migrated to your Wallet and appear in your new account.

Q: Why is my chargeable weight for international shipping different from the weight reflected in my Airway Bill receipt?

The weight on your Airway Bill shows the actual (physical) weight of your package. However, international shipping rates are based on whichever is greater : The actual weight , or The volumetric (dimensional) weight 📦 If your package takes up more space than its actual weight suggests, the volumetric weight This is a standard practice across all major couriers like DHL and FedEx.

Q: The online store I want to shop in does not ship outside the U.S. Is that what my U.S. Address is for?

Yes. Visit How do I use my U.S. address?

Q: What happens if my package is held at customs or rejected at the destination?

If your package is held by your country’s customs authority, the courier (DHL or FedEx) will typically: Notify you directly about the issue Request any necessary documents or payments (e.g. duties, invoices, ID) You’ll need to follow your courier’s instructions to clear the package. If customs rejects or returns your package, here’s what happens: The courier may attempt to return the package to comGateway’s U.S. address (if possible) You may be charged for return shipping costs If the package is confiscated by customs, a refund is not possible 🚫 Customs clearance issues are outside comGateway’s control. Always ensure your shipment complies with local import laws to avoid delays or seizure.

Shipping weight is based on your actual dimensional weight or volumetric weight, whichever is higher.

Warehouse

Postal Code

Cost of Goods(US $)

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Package Dimensions

Knowing how big your package will help us provide a more accurate cost.

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FAQ

Q Can I still use my CGW$ or HSG$?

Q Why is my chargeable weight for international shipping different from the weight reflected in my Airway Bill receipt?

Q The online store I want to shop in does not ship outside the U.S. Is that what my U.S. Address is for?

Q What is the consolidation service?

Q What happens if my package is held at customs or rejected at the destination?

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