Q: What is the Business Program?

The comGateway Business Program is our top-tier membership designed for frequent shippers, resellers, and ecommerce users who need more storage, better rates, and access to fulfillment tools. For US$100/year , Business members get: Our lowest shipping rates across all weight tiers 5% BuyForMe fee - Look out for our email on promotional vouchers! 90 days free storage (longest available) Free repacking & consolidation Access to ecommerce warehouse tools and SNS integration

Q: How is OneBox different from consolidation?

Good question. Here’s the key difference: Consolidation means shipping multiple packages together under one tracking number. You save by paying the base charge only once , but each package keeps its original packaging. OneBox goes a step further: we remove and reduce the packaging to lower your volumetric weight , often saving you even more. Think of consolidation as “bundling,” and OneBox as “rebuilding a smarter shipment.”

Question 1

What is the repack service?

Accepted Answer

Repack is a service to reduce your shipping charge when

we are able to reduce the volumetric weight of a package

when the volumetric weight of a package is at least 2kg more than the actual weight

and by repacking, your original package contents are not compromised

How does repack work?

Sometimes, a merchant might ship your package to your U.S. Address in too large a box.

When you request for a repack, our processing team will assess your package for repack suitability when it arrives at your U.S. Address. If your package can be repacked, you will receive an email with a repack option.

How do you reduce a package’s volumetric weight?

Our team will cut-down the original package to reduce either its length, width or height, whichever gives you the maximum savings.

Our team will remove the boxes for apparels and bag them.

Please note that we do not remove your items original product packaging when we repack.

What are the fees for the repack service?

Box cut downs: US$7 charge per package

Splitting services fees cost the same as repack.

Repacking service adds an extra 1 to 2 business days to the delivery date of your shipment.

For packages exceeding 30kg after repacking, additional fees may apply.

Question 2

What is the Business Program?

Accepted Answer

The comGateway Business Program is our top-tier membership designed for frequent shippers, resellers, and ecommerce users who need more storage, better rates, and access to fulfillment tools.

For US$100/year, Business members get:

Our lowest shipping rates across all weight tiers

5% BuyForMe fee - Look out for our email on promotional vouchers!

90 days free storage (longest available)

Free repacking & consolidation

Access to ecommerce warehouse tools and SNS integration

Question 3

What is the consolidation service?

Accepted Answer

Consolidation, repack and storage are services we offer at your U.S. Address. Use these services (if applicable) to save on international shipping. Manage these services (if applicable) in My Packages

Have two or more packages you want to ship internationally?

Consolidation lets you ship multiple packages from your U.S. address together as one international shipment. This helps you save on shipping costs by avoiding duplicate base charges.

📦 Instead of shipping each box separately (and paying multiple base rates), we combine your packages into one shipment.

Select to ship them all at the same time to save on shipping costs (this will count as one shipment). Shipping them separately will cost much more than combining them together into one shipment.

Why does consolidation save money?

The base charge (for the first 0.5kg) is always higher than the per-0.5kg rate that follows.

So if you ship three packages separately, you pay the base charge three times.

But if you consolidate them into one shipment, you only pay the base charge once.

Consolidation details:

Consolidate up to 3 packages per shipment for free

Additional packages cost $1 each

Prime members get unlimited free consolidation

You can consolidate up to 15 packages in a single shipment

When is consolidation not a savings option?

Some countries charge taxes based on the total value of a shipment.
If combining packages pushes your total over a tax-free threshold, it may cost more in duties.

Always check your country’s import tax rules before consolidating.

Question 4

My package is damaged or lost— can I make an insurance claim?

Accepted Answer

If your package arrives damaged—or doesn’t arrive at all—please contact our customer service directly, not the ground delivery agent.

To file a claim, email us with:

Your package number

Your Airway Bill Number

A photograph of damage (if applicable)

Your order information or receipt

Once we receive your claim, we’ll process it within 5-7 business days.

Approved refunds are issued within 3–5 business days, but depending on your bank, it may take an additional 1–2 weeks to appear on your statement.

🛠️ Don’t worry—we’ll guide you through every step.

Question 5

How is OneBox different from consolidation?

Accepted Answer

Good question. Here’s the key difference:

Consolidation means shipping multiple packages together under one tracking number. You save by paying the base charge only once, but each package keeps its original packaging.

OneBox goes a step further: we remove and reduce the packaging to lower your volumetric weight, often saving you even more.

Think of consolidation as “bundling,” and OneBox as “rebuilding a smarter shipment.”

Shipping to Egypt

Estimate Shipping Cost to Egypt

$79.6

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