Shipping to Germany

Restrictions / Prohibited / Duties & Taxes

Read This Before You Ship from the USA to Germany to Avoid Surprise Taxes Why Germany Restricts Certain US Imports and How to Navigate Them Why 1 in 5 Shipments from the USA to Germany Face Customs Delays and How to Avoid Them

Buying from the US? Expect 19% Import VAT and customs duties. Read our guide on 'Zoll' regulations and strict restrictions on importing medications.

Estimate Shipping Cost to Germany

Q: What happened to secure.comgateway.com & secure.hopshopgo.com?

Both sites have been upgraded to www.comgateway.com.

Q: How do I qualify for Prime Status?

For Basic members, you’ll automatically earn Prime status for 12 months once you complete 6 international shipments with comGateway.

Q: My item was lost in transit. When I bought it, it was US$50 on sale. Now it’s retailing for US$100. What is my claimable amount?

Your claim is based on the declared value at the time of shipment —not the current market price. So in this case, since the item was declared at $50 , that would be the maximum claimable amount , even if the item’s value has increased since then. 🧾 This is why it’s important to declare your item’s full value accurately when you ship—any claims depends on it.

Q: The merchant has indicated that my package(s) has been delivered to my U.S. Address. Why isn't it displayed in 'Packages at U.S. Address'?

Packages are typically updated in your account by the end of the next business day after they arrive at our U.S. warehouse. However, delays can happen if: The recipient name doesn’t match the name on your comGateway account The shipping address is incomplete or missing your Suite ID If you still don’t see the package after 2 business days , please contact us with: A copy of the merchant invoice The shipping tracking number We’ll help locate and assign the package to your account.

Q: Can I use my U.S. Address as Billing Address?

Your U.S. Address is only meant to be your U.S. shipping address, not your billing address, or an address for you to manage mail.

Shipping weight is based on your actual dimensional weight or volumetric weight, whichever is higher.

Warehouse

Postal Code

Cost of Goods(US $)

Weight

Package Dimensions

Knowing how big your package will help us provide a more accurate cost.

inch

length

width

height

FAQ

Q What happened to secure.comgateway.com & secure.hopshopgo.com?

Q How do I qualify for Prime Status?

Q My item was lost in transit. When I bought it, it was US$50 on sale. Now it’s retailing for US$100. What is my claimable amount?

Q The merchant has indicated that my package(s) has been delivered to my U.S. Address. Why isn't it displayed in 'Packages at U.S. Address'?

Q Can I use my U.S. Address as Billing Address?

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