Q: Are there any addresses/postal codes that your courier is unable to deliver to?

Our courier partners, DHL and FedEx , deliver to most locations worldwide. However, some remote or outlying areas may: Require additional delivery time Incur a remote area surcharge If your address falls within a remote area, the surcharge will be included in your shipping cost automatically when you check out. 📍 Not sure if your address is affected? You’ll see a notice at checkout if a remote area surcharge applies—so there won’t be any surprises.

Question 1

What is the Free Shipping Upgrade?

Accepted Answer

If you’re a Prime member:

Pay for Standard Shipping

Automatically get upgraded to Express Shipping (3–6 business days)

Question 2

What is the consolidation service?

Accepted Answer

Consolidation, repack and storage are services we offer at your U.S. Address. Use these services (if applicable) to save on international shipping. Manage these services (if applicable) in My Packages

Have two or more packages you want to ship internationally?

Consolidation lets you ship multiple packages from your U.S. address together as one international shipment. This helps you save on shipping costs by avoiding duplicate base charges.

📦 Instead of shipping each box separately (and paying multiple base rates), we combine your packages into one shipment.

Select to ship them all at the same time to save on shipping costs (this will count as one shipment). Shipping them separately will cost much more than combining them together into one shipment.

Why does consolidation save money?

The base charge (for the first 0.5kg) is always higher than the per-0.5kg rate that follows.

So if you ship three packages separately, you pay the base charge three times.

But if you consolidate them into one shipment, you only pay the base charge once.

Consolidation details:

Consolidate up to 3 packages per shipment for free

Additional packages cost $1 each

Prime members get unlimited free consolidation

You can consolidate up to 15 packages in a single shipment

When is consolidation not a savings option?

Some countries charge taxes based on the total value of a shipment.
If combining packages pushes your total over a tax-free threshold, it may cost more in duties.

Always check your country’s import tax rules before consolidating.

Question 3

Lite, Basic, or Prime—what’s the difference?

Accepted Answer

Question 4

Are there any addresses/postal codes that your courier is unable to deliver to?

Accepted Answer

Our courier partners, DHL and FedEx, deliver to most locations worldwide.

However, some remote or outlying areas may:

Require additional delivery time

Incur a remote area surcharge

If your address falls within a remote area, the surcharge will be included in your shipping cost automatically when you check out.

📍 Not sure if your address is affected? You’ll see a notice at checkout if a remote area surcharge applies—so there won’t be any surprises.

Question 5

Are there items I can’t purchase that are prohibited for international shipping?

Accepted Answer

Dangerous / Combustive Materials

Flammable Liquids- • perfumes • colognes • eau de toilette • fragrance sprays • nail polish & nail polish removers • toners • sanitizers • after shaves • essential oils & diffuser oils • alcoholic beverages • compressed gas cylinders • sprays • aerosol cans • hairsprays • shaving creams • hair mousse • treatments containing alcohol (Rogaine) • fuels • battery fluids • gasoline • lighters with lighter fuel • petroleum • gas torches	Oxidizing Substances & Organic Peroxides • bleach • paint thinners & removers • adhesive products (glue, silicone) • turpentine • fertilizers • weed killers • insecticides	Flammable Solids Lithium batteries unless they comply with the following packaging requirements; • contained in properly packaged equipment • batteries securely cushioned & packed to prevent short circuiting
ExportControlled Items (any product which can be used in military, chemical or biological weapons, missile technology, or nuclear proliferation) • handcuffs • leg cuffs • ankle cuffs • police-type batons • spraying & fogging systems	Firearms &Weapons / Firearms(or parts thereof) and associated equipment & offensive weapons • sharp items such as hunting knives and swords • imitation arms including toy guns, toy pistols, hand grenades • firecrackers and fireworks • cigarette lighters resembling weapons	Drugs • controlled chemicals including substances used for the manufacture of dangerous drugs or psychotropic substances • narcotic drugs • prescription drugs • unlicensed drugs
Valuables • antiques • art works • precious metals & stones • jewelry / luxury Watch • diamonds • gold & silver • currency • bullion	Others • pornographic materials • counterfeit/replica goods • magnetic material • radioactive material & waste • items requiring temperature-control/ perishable goods

You will be held responsible and liable for paying any related cost occurred should you choose to ship these items.

All shipments must comply with the import laws of the country of your shipment destination.

When in doubt, please contact our Customer Service team.

Shipping to New Zealand

Estimate Shipping Cost to New Zealand

$47.26

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