Q: Can I still use secure.comgateway.com & secure.hopshopgo.com?

Yes, but only for: Viewing historical shipment/order records Tracking pre-migration BFM or shipment requests Both sites will be discontinued by 15 August 2025.

Question 1

Can I still use secure.comgateway.com & secure.hopshopgo.com?

Accepted Answer

Yes, but only for:

Viewing historical shipment/order records
Tracking pre-migration BFM or shipment requests

Both sites will be discontinued by 15 August 2025.

Question 2

What do I do after buying from the merchant?

Accepted Answer

Once you’ve placed your order with the merchant, here’s what to do next:

Wait for the store to ship your order

Most merchants will send you an email with tracking details once your order is on the way.

Check how many packages your order will arrive in—

Some orders may be split into multiple shipments. Once you have tracking numbers, you can:

Log into your comGateway account

Go to Expected Deliveries

Enter the tracking info for each package

This helps us receive and process your packages faster.

Consider combining your shipments

You can shop from more than one merchant or place additional orders before shipping your packages internationally.

Why? Because:

The first half-kilo of any shipment is the most expensive

Every half-kilo after that costs significantly less

So the more you combine, the more you save

💡 Enjoy 7 or 30 days of free storage (Lite & Basic Member)

Question 3

Can I cancel my BuyForMe order?

Accepted Answer

If we haven’t placed your order yet, you can cancel it from your BuyForMe Orders page.

Order already submitted? Email us right away and we’ll try to cancel it with the merchant.

Just keep in mind that cancellations depend on the store’s policy, and not all merchants allow them once an order is placed.

Question 4

How do I make a Customs Order Declaration?

Accepted Answer

Customs regulations require that we declare the value of all packages shipped internationally from the U.S. The declared value must reflect what you paid for the items inside.

If you bought directly from the merchant:

If the merchant included an invoice, we’ll use that to declare your item’s value

If there’s no invoice, you’ll be asked to declare the value yourself during the shipping process in your account

✍️ You must accurately declare the value

If you used BuyForMe:

No action needed—we declare the value based on your order with us.

Accurate Declarations Are Required

Submitting an incorrect or undervalued declaration can result in serious consequences, including:

Package seizure by Customs

Fines or penalties

Criminal charges in some jurisdictions

To avoid delays, legal issues, or loss of goods, you must always declare the true purchase value of your items—even if they’re gifts, discounted, or secondhand.

✅ When in doubt, use the amount you paid the merchant as your declared value.

Not sure what’s in your package?

Request our Package/Order Checking Service for $5. We’ll open the package and confirm the contents for you.

📧 Email us to request this.

Shipping to China? Read this first:

According to China Customs:

If your shipment contains multiple items, the total value must not exceed RMB2000

If it does, you’ll need to split the shipment (we can help—email or Live Chat us)

If you’re shipping one item, it can exceed RMB2000, but you must still pay all applicable taxes/duties

All imported goods are subject to a country's customs and duties. As limits and regulations vary with different countries, please check with the website of your country's governing authority.

Question 5

How does the Business Program compare to other membership tiers?

Accepted Answer

Shipping to Germany

Estimate Shipping Cost to Germany

$43.5

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