Enter the URL of any U.S. online store in our "Search Bar" to learn shopping tips about the store. Find out whether you can shop directly using your new US address, or use our BUYFORME service.
We’ll let you know when new packages arrive at your U.S. address. If you order via the BUYFORME service, we’ll let you know when your order is confirmed and on its way to your US address.
You can monitor and manage all your packages and shipments at SHIP PACKAGES @ U.S. ADDRESS. Take advantage of cost-savings services when you ship more packages! Visit the Support page for more information about shipping rates and services.
Make sure everything you ordered has arrived, tell us how you want them packed, and give us the OK to ship them to you. We’ll send you a tracking number while you wait for your items to arrive. Enjoy!
Got a question? We'd love to help!
We respond to emails within 24 hours.
Our English Live Chat team is available daily.
Monday to Friday from 8am – 10pm (GMT+8)
Saturday and Sunday from 8am – 7pm (GMT+8)
Chinese and Japanese language support is available from Monday to Friday 9am – 6pm (GMT+8).
Please let us know how we can help, by completing the form below, and we'll be in touch. Thank you!