Sometimes, your merchant might ship your packages to your U.S. Address in too large a box.
Our processing team reviews all packages at time of receipt to determine if repacking is a viable savings option for you and we will notify you via email. Where applicable, we can repack your purchases into smaller boxes.
We charge US$10 for a standard size package. A separate quote will be provided for re-packing of non-standard packaging.
If your package is suitable for repacking, we’ll send you an email to let you know.
You can choose to use our repacking services,
- When the package is damaged or unsuitable for being shipped or
- When the volumetric weight of your package is greater than the actual weight
Once you give us the go-ahead to repack your packages, our U.S. team will start processing your package.
We will recalculate your shipping and add on a repacking fee of US$10. Please note that repacking adds an extra 1 or 2 days to the delivery date of your shipment. For packages with a repack weight of more than 20kg, additional fees may apply.
Manage your repacking in My Account > Orders > Packages at your U.S. Address.