| 1. Email us and tell us which items you’d like to return to which merchant. We‘ll proceed with the return and send you a record. |
1. Check that the merchant you bought your items from has a returns policy. You may also want to contact them about your return. |
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2. Tell us which package you’d like to send back and the address we should use (check with your merchant for the details). |
| 2. Make any payments in My Account > Orders > Payment Requests. |
3. Make any payments in My Account > Orders > Payment Requests. |
| 3. After you’ve made payment, give us two business days for our U.S. office to process the return. |
4. After you’ve made payment, give us two business days for our U.S. office to process the return. |
| 4. We’ll credit your refund to your registered card within seven days of us receiving the refund from the merchant. |
5. Once you’ve returned your items to the merchant you can talk to them directly about refunds. |
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We charge a returns handling fee of US$5 per shipment. Delivery return fees are US$6 per order for packages of 1 kg or less. For packages weighing more than 1 kg, we charge an additional US$1 for every 0.5kg of additional weight. You will also have to bear any charges levied by the merchant.
